Global Quality Manager

With over 25 years of experience, NSI Mobile Water Solutions, part of Nijhuis Saur Industries (Saur Group), is a leading provider of temporary water and wastewater treatment services. We offer an alternative to fixed plants to help customers maintain continuity of supply to core operations and minimise downtime in a wide range situation 24/7, 365 days a year.

At NSI Mobile Water Solutions, we believe in “Professionalism, Communication, Teamwork, External Focus and Service Excellence”.

Shape and Deliver a Global Quality Management System

We are looking for a strategic and hands-on Global Quality Manager to strengthen our Operations team.

The Global Quality Manager is responsible for defining, implementing, and sustaining a comprehensive global Quality Management System (QMS) for the Mobile Water Solutions business. The role focuses on transforming fragmented local practices into a standardised, scalable, and data-driven framework, ensuring consistent ways of working across regions.

Beyond setting direction and governance, the role translates quality requirements into practical ways of working. Acting as the central authority on quality, it aligns the QMS with business strategy, operational realities of a rental-based mobile water solutions business, NSI requirements, and applicable regulations and customer expectations.

This is not a purely governance-based role. It actively contributes to writing documentation, facilitating problem-solving discussions, managing claims, and shaping how processes are executed in the field. By leading working sessions, driving cross-functional alignment on claims and process improvements, and monitoring performance, it ensures quality is embedded into daily operations—supporting operational reliability, continuous improvement, customer satisfaction, compliance, and sustainable growth.

This role is preferably based in Doetinchem (Netherlands), with flexibility across the Netherlands, the UK, or other locations for strong candidates. We offer a hybrid model with regular collaboration on-site, especially during the initial phase.

Reporting directly to the Mobile Water Solutions European Operations Director, working closely with global stakeholders across Operations, HSE, and business functions.

Job Responsibilities:

Quality Management System (QMS)

• Design, develop, and deploy a robust and scalable QMS aligned with company processes, business strategy, NSI QMS requirements, and applicable local regulations and customer expectations.

• Act as the global owner and guardian of the QMS, ensuring ongoing effectiveness, consistency, and governance across regions and functions.

• Personally drive the definition and documentation of core quality and operational processes, working hands‑on with process owners to capture best practices and translate them into clear, usable standards.

• Drive global process harmonization and standardization to support efficiency, compliance, and scalability of the business.

Performance Monitoring & Continuous Improvement

• Define, monitor, and analyze quality‑related KPIs to assess process performance against company objectives and standards.

• Translate performance insights into concrete, actionable improvement initiatives, facilitating working sessions and improvement workshops with operational teams.

• Identify deviations, risks, and opportunities through data‑driven analysis and direct engagement with the business.

• Pilot corrective, preventive, and improvement actions, tracking their effectiveness and adjusting actions as needed to ensure sustainable results.

• Actively apply quality tools, lean methodologies, and structured problem‑solving techniques to improve service quality and operational performance.

Customer Quality & Claims Management

• Active Lead and govern the customer claim management process, from intake to closure, ensuring timely handling, structured root‑cause analysis, and effective corrective and preventive actions.

• Actively chair or facilitate claim review and problem‑solving meetings, ensuring cross‑functional alignment and ownership of actions.

• Ensure learning from claims is systematically captured and translated into process improvements, standard updates, and preventive measures.

Documentation & Process Support

• Take direct responsibility for the creation, writing, review, and maintenance of quality documentation, including procedures, work instructions, process maps, and quality templates, in close collaboration with process owner.

• Establish and maintain a structured document management system ensuring control, traceability, accessibility, and compliance.

• Develop standard documentation formats and templates to ensure clarity, consistency, and usability across regions.

• Actively support operational teams by explaining, clarifying, and evolving quality standards and documented processes based on real operational feedback.

Governance & Business Enablement

• Act as the custodian of quality standards, ensuring consistent interpretation, application, and continuous enhancement across regions.

• Prepare, support, and actively participate in internal, customer, and third‑party audits, including follow‑up on findings and implementation of corrective actions.

• Partner closely with all MWS Departments and entities, NSI and SAUR to embed quality throughout the value chain.

• While maintaining separation of responsibilities and duties, closely work, coordinate and support (when needed) the Health Safety and Environment (HSE) activities and Manager.

• Serve as a hands‑on quality reference for the organization, supporting teams in applying standards pragmatically rather than theoretically.

• Own and maintain the company’s ISO 9001 certification, including preparation for and coordination of external audits and ensuring timely closure of audit findings and non-conformities.

• Ensure the QMS remains compliant with ISO 9001 requirements and is continuously updated to reflect business, regulatory, and operational changes.

Job Requirements:

• Bachelor’s or master’s degree in engineering, industrial engineering, business administration or a related field.

• 8+ years of experience in global Quality System Management (QMS), Quality, Business Process Management (BPM), Operational Excellence, or Continuous Improvement roles, preferably in industrial or water-related sectors, rental or the Automotive industry.

• Experience with corporate QMS, ISO 9001/14001/45001 standards, local compliance and audit requirements.

• Experience in process documentation, KPI development, and implementation

• Familiarity with process modelling tools and enterprise systems (ERP, Autodesk, Workday, etc.).

• Lean Six Sigma Black Belt certification or equivalent and/or ISO Lead Auditor certification is preferred.

• Experience working in a global, matrixed organization with cross-functional and regional teams.

• Experience with automotive quality tools (such as 8D problem solving) is a plus.

• Strong coaching, influencing, and interpersonal skills with ability to combine strategic thinking with hands-on execution.

• Fluent in English; additional European languages are an advantage

• Possess a valid Driver’s License to drive in the region

Why Join Us?

• Build and shape a global system from the ground up

• High-impact transformation role with strong visibility

• Work closely with leadership and international teams

• Play a key role in operational excellence and continuous improvement

Additional Information

This job description represents only the primary areas of responsibility; specific position assignments will vary depending on the needs of the department. Performs other duties of similar nature and level assigned.

To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.

Are you a recruiter?

Please refrain from calling or emailing us unless we have contacted you first. We intend to find our new colleagues ourselves, therefore agency support is not required. Any Profiles and resumes sent unsolicited by agencies, even if sent directly to a hiring manager, will be treated as direct applications from the candidate.

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